Understanding Algorithmic Aversion: Why are People Skeptical of Algorithms?

Is your business using AI? Are you thinking of implementing AI into your business? Then you should learn about algorithmic aversion. Join us to find out why people are reluctant to use algorithms and what we can do to build trust in algorithms.

 

Some of the topics we cover are:

• How algorithmic aversion can manifest in different contexts, such as healthcare, criminal justice, and financial systems.
• What are the main causes of algorithmic aversion?
• Do we distrust algorithms more when they make moral decisions, such as those that directly affect human lives?

 

The papers we discuss are:

• Bigman, Y. E., & Gray, K. (2018). People are averse to machines making moral decisions. Cognition, 181, 21–34.
• Dietvorst, B. J., Simmons, J. P., & Massey, C. (2015). Algorithm aversion: People erroneously avoid algorithms after seeing them err. Journal of Experimental Psychology: General, 144(1), 114.
• Efendić, E., Van de Calseyde, P. P., & Evans, A. M. (2020). Slow response times undermine trust in algorithmic (but not human) predictions. Organizational Behavior and Human Decision Processes, 157, 103–114.
• Jago, A. S. (2019). Algorithms and authenticity. Academy of Management Discoveries, 5(1), 38–56.
• Logg, J. M., Minson, J. A., & Moore, D. A. (2019). Algorithm appreciation: People prefer algorithmic to human judgment. Organizational Behavior and Human Decision Processes, 151, 90–103.